SHIPPING & RETURN POLICY
Effective Date: May 30, 2025
Aviva Style LLC is committed to providing you with a smooth shopping experience. This policy outlines our shipping and return procedures.
Shipping Policy
Processing Time
Orders are processed within [5-7] business days (excluding weekends and holidays or pre-orders). You will receive a confirmation email with tracking details once your order ships.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on location and shipping method or by flat rate. Estimated delivery times vary by destination:
• Standard Shipping: [5-7] business days
• Pre-Orders: [4-6] weeks
Order Tracking
Once shipped, you will receive a tracking number via email. Please allow [48] hours for tracking updates.
Shipping Issues
We are not responsible for delays due to weather, carrier issues, or incorrect shipping addresses. If your order is lost or damaged in transit, please contact us at info@avivastyle.shop for assistance.
Return & Exchange Policy
Eligibility for Returns
Items must be returned within [2] days of delivery. Items must be in new, unused condition with original packaging and tags. Certain items (e.g., sale items or custom orders) may not be eligible for return. If the order do not met one or more of the criteria will be not able for a return.
Return Process
1. Contact us at info@avivastyle.shop with your order number and reason for return.
2. We will provide a return authorization and instructions.
3. Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error.
Refunds
Once we receive and inspect your return, we will process your refund within [7-10] business days. Refunds will be issued to the original payment method. Shipping fees are non-refundable.
Exchanges
If you need a different size or product, please follow the return process and place a new order.
Damaged or Incorrect Items
If you receive a defective or incorrect item, contact us within [2] days with photos, and we will arrange a replacement or refund at no additional cost. After those [2] days may not able to make a replacement or refund. Please contact us.
For any questions regarding our Shipping & Return Policy, please contact us at:
Aviva Style LLC